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By use case

Risk seen before onboarding even starts

KYC, AML checks, and adverse media searches are carried out before onboarding is completed. The risk is known as soon as the request is made, with the decision being made at that same time and the applicant not having to wait.

Risk seen before onboarding even starts
Why this matters here

Risk found after onboarding is risk you already accepted.

A cleanup check runs after the account is opened, not as a control. When late checks are collected in batches, those batches become backlogs, and by then the customer is already in the system. Apply the same controls before making the decision.

Extra step

loses the applicant

Adding each screen during the signup process reduces the number of applicants within your acquisition budget that you've already paid for.

Single threshold

across all segments

A single fixed line was used against a retail customer and a corporate client.

Same person

two customer files

A different form of the name slips through, causing one applicant to appear as two records.

Single Request, before the account exists
150 ms Median response
Zero Extra screens for the team
−66% Alerts after resolution
Workflow · Sideways

The workflow, step by step

Scroll to advance
  1. Step 01 Match the applicant first

    First, check the existing records. The decision involves someone already known, not someone who has submitted a new application.

  2. Step 02 Confirm identity or ownership

    For individuals, it is KYC; for companies, it is KYB, down to their ultimate beneficial owners.

  3. Step 03 Screen before you decide

    For that segment, apply the threshold for sanctions, PEP, and adverse media in the same request.

  4. Step 04 Onboard or decline, on record

    Approved customers enter ongoing monitoring immediately, and each decision, together with its evidence, should be logged on that same record.

complead / onboarding / resolve
  • Applications today4,182
  • Matched to existing318
  • Resolve time11 ms
complead / kyc
  • Verified3,864
  • Referred112
  • Owners traced2.8 avg
complead / screening / search
  • Screened4,182
  • Threshold0.85 retail
  • Median148 ms
complead / monitoring / register
  • Approved4,070
  • Registered4,070
  • Decision ownerrecorded
Resolve
Verify
Screen
Approve
What you answer to

What customer due diligence actually requires

Identify it, check it, understand its intention, and keep watching; most programs fail at the fourth stage because it has no end date.

Read the compliance guides
FATF R.10 Identification and verification before service At onboarding
Supervisor Risk-based approach, documented Ongoing
Regulator Enhanced diligence where risk is higher Per relationship
Auditor Retrievable decision per customer 5–10 years
Case study · Banking

A digital bank cut its alert queue by two thirds

The fix was not a better threshold. Four systems held the same customer under six spellings; resolving them before screening removed most of the noise before any rule ran.

−66% Alerts per month
0 Extra signup screens
1 day To first live call
Read the case study
FAQ

Before you ask us

Can checks run while the applicant is still on the form?

Yes. The median response is around 150 ms, which fits inside the request your signup form already makes. The applicant does not wait, and the risk is known when the request is made, not in a batch that runs after the account is open.

What is checked in one onboarding request?

KYC or KYB, sanctions, PEP and adverse media, on the same record in one request. One call returns one basis for the decision, so the onboarding team does not reconcile results from separate providers.

Why match against existing records first?

So a returning customer is not treated as a new applicant, and one person does not end up with two files. It also catches a previously declined applicant coming back under a variant of their name, whom a fresh check would treat as a stranger.

How far does KYB go for business applicants?

Down to the ultimate beneficial owners. Each owner and director found along the way is screened in the same request, so the decision covers the people behind the company, not only the entity on the application.

Can retail and corporate have different thresholds?

Yes. Retail and corporate applicants carry different score bands, each recorded with its rationale. A single line applied to both either over-alerts on retail volume or under-reviews corporate risk, and supervisors expect the risk-based reasoning to be written down.

How are applicants with non-Latin names matched?

Matching is transliteration-aware across Latin, Cyrillic, Arabic, Greek and Chinese, without converting to one script first. Names are compared in their original form, so a variant spelling does not slip through as a new person.

What happens to an applicant referred for review?

They open as a case with an owner and a reason, not as a stalled signup. The applicant's data, the screening results and the open question sit on the case, so the reviewer can decide quickly and the applicant is not left without an answer.

What happens after the customer is approved?

Approved customers enter ongoing monitoring immediately, on the same record. Due diligence does not end with the onboarding decision, and a customer approved today is rescreened as soon as lists change.

Can we retrieve an onboarding decision years later?

Yes. Whether you onboard or decline, the decision and its evidence are logged on the same record. An auditor can retrieve any onboarding decision years later and see what was checked, what was found and who decided.

Where do most CDD programs fail?

At ongoing monitoring. CDD has four parts: identify and verify the customer, identify and verify the beneficial owner, understand the purpose of the relationship, and keep monitoring. The fourth has no end date, so it is the one that slips, which is why onboarding hands each approved customer straight into ongoing monitoring.

See it inside your own signup flow

Bring a sample of applications. We will show you what clears in-call and what today’s process would have queued.

3,000+ Data sources checked
220+ Countries covered
15 min Always real-time data