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For the person who signs

Accountability lies with compliance officers; complead turns every control into evidence you can produce, from the first onboarding check to the final decision.

For the person who signs
Why this matters here

The question always asks about a date in the past.

Auditors rarely ask whether the system runs today. They ask what it held in March, who cleared the match, and why. Most teams prove the present and rebuild the past from memory.

Rebuilt

audit packs

Put together in response to the request; they contain memories rather than facts.

Unreviewed

overrides

Each individual can be defended on its own merits; it is the pattern that the regulator detects.

Unversioned

parameters

A parameter with no change history can be stated, not defended.

4 core artifacts in an audit request
100% Decisions tied to a named reviewer
5 to 10-yr Record retention, by jurisdiction
1-click Export of the period's evidence pack
Week · Over time

A week in the job

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  1. Step 01 Monday: the open queue

    Alerts generated during onboarding and those received through continuous monitoring are ranked by risk level and grouped by customer, with the reason for the alert visible.

  2. Step 02 Wednesday: the call only you can make

    You will receive the escalated matches showing the ownership structure and including the source evidence.

  3. Step 03 Thursday: the report

    SAR and STR drafts are generated from the case record for each entity and jurisdiction. You review and sign.

  4. Step 04 Quarter end: the proof

    The artifacts from that period are exported as a single package and have not been compiled by hand.

complead / alerts
  • Open34
  • Breaching SLA0
  • Unassigned2
complead / cases / #212
  • Escalated3
  • Awaiting MLRO1
  • Signing pausedyes
complead / reports
  • Drafts2
  • Filed this month9
  • Deadline10 days from detection
complead / audit
  • Decisions retained18,204
  • Parameter changes logged46
  • Exportper case or period
Queue
Escalate
File
Evidence
What you answer to

What is attributed to you

In a number of regimes, responsibility rests with you personally as well as with the firm, and the evidence has to be yours to produce, not a vendor ticket.

Read the compliance guides
Supervisor Appointed officer with documented authority At appointment
FIU Report filed within the statutory deadline From detection
Board Program effectiveness report to the board Annual
Auditor Decision record retrievable for any period 5–10 years
Case study · Payments

An MLRO who stopped preparing for reviews

The team replaced a quarterly evidence-assembly exercise with an export. The review itself became a reading exercise, and the parameter history answered the questions that used to require a meeting.

0 Days spent assembling packs
46 Parameter changes logged
100% Decisions with an owner
Read the case study
FAQ

Before you ask us

Does automation replace my judgement?

No. Every clearance and escalation is still a named person's decision; the platform records what that person saw, what they decided and why. Automated closures run only under rules you approve, and they are logged under their own user.

Can I prove what the system held on a past date?

Yes. List versions, parameter history and decision logs are dated and retrievable per period. You can show what the system held on a given day in March, which match was cleared, by whom and why, without rebuilding it from memory.

How do I see overrides as a pattern, not one by one?

Each override carries a reason and a named reviewer, so overrides can be reviewed as a set rather than one at a time. A single exception reads as a decision; a recurring one becomes visible to you before a regulator finds it.

How are SARs and STRs prepared?

They are drafted from the case record, per entity and per jurisdiction. You review, complete, sign and submit, and nothing goes out without that signature. The draft carries the evidence, so what you sign matches what was investigated.

We operate in several jurisdictions. How are filings handled?

Filing formats and deadlines are handled per entity, while the suspicion process stays one. A group MLRO sees the whole picture across entities, and each local filing still meets its own FIU's format and deadline.

How is my queue organized?

Alerts from onboarding and continuous monitoring are ranked by risk, grouped by customer and show the reason for each alert. You see which customers need attention this week, not a flat list of rows in arrival order.

What reaches me on escalation?

Escalated matches, with the ownership structure and the source evidence already attached. The call that only you can make starts from a complete file, not from a request back to the analyst for more information.

How are parameter changes tracked?

Every change is logged with its date, its author and its reason, so a threshold can be defended, not just stated. When a regulator asks why a setting moved last year, the answer is in the change history, not in someone's memory.

How long is the record retained?

To your retention policy: five years in most regimes and ten where the jurisdiction requires it. The record stays readable for the whole period, because an archive that cannot be opened meets none of the requirements.

What goes into the period-end evidence pack?

The period's core artifacts, including decisions with their reviewers, overrides, parameter history and filings, exported as one package rather than compiled by hand. It is the same pack whether the request comes from the board, internal audit or the supervisor.

Bring the question your last auditor asked

We will show you where the answer lives, and what the export looks like.

3,000+ Data sources checked
220+ Countries covered
15 min Always real-time data