Manual triage
Analysts sort the queue before they can investigate anything.
Platform · Orchestration
Workflow Automation, the manual triage removed
Route, assign, escalate and clear alerts by rules you set, so analysts spend their time on judgement instead of sorting a queue.
No-code
Flow builder
SLA-aware
Routing and escalation
Auto-clear
Tuned patterns, on rules
Audited
Every step logged
Why this matters
Analysts should decide, not sort
A large share of an analyst’s day is triage: reading a queue, deciding who takes what, clearing the same benign pattern for the hundredth time. None of it is judgement. Complead moves routing, assignment, escalation and low-risk clearing onto rules, so the queue that reaches an analyst is already the work that needs a human.
Uneven load
Alerts pile on whoever happens to be looking, not who has capacity.
Missed SLAs
Escalations wait because nobody was watching the clock.
How it works
Scroll to advance
Four steps, from raw alert to the right desk
-
Step 01
Define the flow
Set conditions and actions: when this alert appears, route, assign, escalate or clear.
-
Step 02
Route and assign
Incoming alerts are routed to the right queue and assigned by load and skill.
-
Step 03
Escalate on the clock
If an SLA is at risk, the flow escalates automatically before it breaches.
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Step 04
Auto-clear the benign
Patterns you have tuned as low risk clear on the rule, with the decision logged.
complead / define
WHEN sanction AND score > 90 → assign MLRO, SLA 2h, notify.
complead / route
- alerts routed46
- MLRO12
- analyst pool34
- balanced
complead / escalate
- SLA 15m left#8841
- auto-escalated to teamlead
complead / clear
- Delisted delta#2277
- auto-cleared
- reason codelogged
Define
Route
Escalate
Clear
Capabilities
What the product actually does
No-code flows
Conditions and actions built without code.
Load-balanced routing
Alerts assigned by capacity and skill.
SLA escalation
Automatic escalation before a breach.
Auto-clear rules
Tuned low-risk patterns cleared with a reason code.
Notifications
Email, Slack or webhook on defined events.
Run audit
Every step of every run logged.
Product tour
Three screens your team lives in
Routing you can read
Triggers and actions in plain terms, with each branch visible.
- Conditions from a picker
- Actions: route, assign, escalate, clear, notify
- Branch on score, type or segment
complead / flow-editor
- sanctionsescalation
- WHEN score > 90 → MLRO, SLA2h
What the flow did, step by step
A log of every run, each action and the outcome, so automation is never a black box.
- Step-by-step run trace
- Outcome per alert
- Re-run or override
complead / runs
- runs today46
- SLA met44
- breached2
- traceavailable
The clock, watched for you
Alerts against their SLA, with escalations that have already fired.
- Time left per alert
- Auto-escalations shown
- Breach forecast
complead / sla-board
- at risk3
- auto-escalated2
- breached in last hour0
What it acts on
Which events trigger a flow, and how fast they run
Flows trigger on alerts, cases and score changes across every module, evaluated as events arrive.
Trigger reference
Alerts
Type, score, list origin, segment
Cases
Status change, SLA state
Scores
Fusion score crossing a threshold
Speed
Evaluated in real time as events arrive
Runs on Fusion
Automation acts on the Fusion score
Flows branch on the same score every module produces, so a rising customer risk score can trigger a review before an analyst even opens the queue.
This product
Workflow Automation
Routing, escalation, auto-clear, notifications
Acts on
Fusion engine
Scores, alerts and case events
You get
One flow
From score to the right desk, automatically
Integration
Trigger flows on events, act over the API
Subscribe to alert and score events, and drive assignment or clearing from your own systems.
// trigger on a high-score alert
PUT /v1/workflows/triggers "when": "alert.score > 90", "do": ["assign:mlro","sla:2h","notify"]
200 OK · flow active
// subscribe to run outcomes
PUT /v1/workflows/webhooks "events": ["run.completed","sla.breached"], "url": "https://you.example/flow-events"
FAQ
Before you ask us
Is auto-clear safe?
Only patterns you have explicitly tuned as low risk clear on a rule, and every clearance records a reason code.
Can we still override the automation?
Yes. Any routed or cleared alert can be re-opened and reassigned by hand.
How is routing balanced?
By analyst capacity and skill, so alerts land where there is room to work them.
Do flows watch SLAs?
Yes. An alert at risk of breaching is escalated automatically before the deadline.
Is every automated step recorded?
Yes. Each run is logged step by step for audit.
Where is our data stored?
You choose the region: EU, UK or Türkiye.
Testimonials
All case studies
What compliance teams say
Complead provides ultimate control via its case management and safelist systems. Automated API operations significantly reduced my team's manual workload.
Using the API we run AML controls automatically and stay compliant, while reducing our team's daily workload.
With Complead we offer fast, easy, secure onboarding. We focus on real risks, not false positives.