Assembly
the reading is the work
Four tabs and a scroll before the first judgement.
Platform · Copilot
A copilot that reads the case first.
Copilot summarises a case, answers questions about it in plain language and suggests what to do next. Your analysts still make the call.
In-case
No separate tool
Linked
Answers cite the record
Suggests
Never decides alone
Logged
Every exchange kept
Why this matters
The evidence is all there. Reading it is the job.
A case holds alerts, notes, source text and history. An analyst spends most of the decision time assembling that into a picture, then writes the picture down again as a note.
Restated
the note repeats the case
What was already recorded gets typed a second time.
Uneven
depth depends on the day
The same case gets a different write-up on a Friday.
How it works
Scroll to advance
Read, ask, act
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Step 01
Copilot reads the case
Alerts, notes, matched fields and source text, summarised before you open it.
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Step 02
You ask in plain language
Why was this flagged? What changed since March? Answers point at the record.
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Step 03
It proposes the next step
Close, escalate or request a document, with the reasoning stated.
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Step 04
You decide, it writes it down
Your decision and its reason become the case note automatically.
complead / copilot / summary
- Alerts3
- Sources6
- Read time4 s
complead / copilot / ask
- QuestionWhy flagged
- Cites4 records
- LanguageOriginal kept
complead / copilot / next
- ProposalEscalate
- BasisDOB mismatch
- ConfidenceStated
complead / copilot / note
- DecisionEscalated
- AuthorE. Yilmaz
- Retention5 years
Read
Ask
Suggest
Record
Capabilities
What Copilot does
Case summary
The whole file in a paragraph, generated from the record.
Plain-language answers
Ask a question, get an answer that cites the record it came from.
Source text preserved
Original language kept alongside any translation.
Suggested next step
A proposal with its reasoning, never an action taken alone.
Draft the note
Your decision written up in the case, in your words.
Inside the case
No separate tool and no copy-paste between screens.
FAQ
Before you ask us
Does Copilot close cases?
No. It summarises, answers and proposes. Closing is an action a person or a rule takes.
Where do the answers come from?
Only from the case and the sources behind it. Every answer points at the record.
Is the conversation retained?
Yes. What was asked, what was answered and what was decided stays with the case.
Can we turn it off?
Yes, per team. Cases work exactly as before without it.
Give it one of your open cases
We will show the summary, the questions it can answer and the note it drafts.
3,000+
Data sources checked
220+
Countries covered
15 min
Always real-time data